We want you to love what you buy. If a piece isn't right, here's how it works.
Return window
You have 30 days from the delivery date to request a return.
Return conditions
- Unworn, unwashed, and in original condition
- All tags still attached
- Original packaging where possible
We can't accept returns on items that have been worn, washed, altered, or damaged after delivery.
How to start a return
Email us at livanw30@gmail.com with your order number and the item(s) you want to return. We'll reply within 2 business days with the return address and next steps.
Refunds
Once we receive and inspect your return, we'll process the refund to your original payment method within 5–7 business days. Your bank may take a few extra days to post the funds.
Exchanges
Need a different size or color? The fastest way is to place a new order for the piece you want and return the original for a refund.
Return shipping
Return shipping is the buyer's responsibility unless the item arrived defective or we sent the wrong item. In that case, email us first and we'll cover it.
Sale items
All sale items are final — no returns or exchanges.
Damaged or wrong item
If your order arrives damaged or you got the wrong item, email us within 7 days of delivery with photos and your order number. We'll make it right.